- What will my package look like? How will it arrive?
- Where will my Luxury Lifted order ship from?
- How much does shipping cost?
- When will I receive my order?
- What happens if I receive a broken product?
What will my package look like? How will it arrive?
Luxury Lifted understands our customer’s concerns about privacy, so all orders are shipped in plain, unmarked packages. Our packaging is discreet with no indication of the contents on the outside, no branding, and no labels (except the shipping label of course!).
Where does my order ship from?
We ship throughout the United States from Northern New Jersey. Sometimes, a few of our items will ship directly from a supplier or glassblower, who will also be located in the U.S.
How much does shipping cost?
We offer free standard domestic shipping on all orders $50 and up, automatically adjusted at checkout. For orders below $50, shipping is calculated at checkout based on USPS Priority Mail rates, the shipping zip code, and the product weight. Expedited and overnight shipping is available in the continental U.S. for additional fee, determined at order checkout. Restrictions may apply.
When will I receive my order?
Please note that the shipping time does not include the processing time for handling and packaging orders. Once your order is placed, our shipping team works hard to get that order packaged up safely and sent out to you.
Unforeseeable delays occasionally occur and processing times can take up to two days. In rare cases of high demand, such as holidays or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a bit more time to carefully tend to each and every order. Orders are not packaged or shipped on U.S. holidays and other occasions on which postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, unless the customer selects an alternative shipping method. We offer a variety of shipping speeds via USPS. Tracking labels are sent out via email once the package is picked up and processed by the postal service. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
What happens if I receive a broken product?
We try our best to package all orders as safely as possible, but occasionally accidents do happen. In the event that you receive a damaged product, we will replace the item with the same piece or an equivalent piece that has been agreed upon between Luxury Lifted and the customer. Broken packages must be photographed and documented alongside a copy of the orders packing slip, before a return package will be sent out. Luxury Lifted must be informed of the break within two days of the customer receiving the package.
For all packages damaged or broken in shipping, we know this can a frustrating experience and we will try our best to remedy this issue as soon as we possibly can. We appreciate your understanding and patience regarding your damaged order. Please contact email@example.com with any questions or to initiate a return.